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A Guide to Effective Podcast and Business Alignment on the Hospitable Podcast powered by Omniboost  

In This Episode

Interview Takeaways

  • Frontline Obsession with Technology – Rob Napoli and Omniboost are meticulously concerned with their technology working to optimize their clients’ experience. So much so, they often visit their client locations in person to check progress.
  • Building Team Alignment – Kees Zorge believes the mission of the business should be the same throughout the structure. From top to bottom, he believes there is no room for ego when working towards accomplishing a mission.
  • Mastering Storytelling – Storytelling is a key component to building authentic customers. At times, that story has to be told via a keynote. For Shawn Walchef, the formula for effective keynote is: Find the story with a lesson.. Learn the story. Repeat the story.

On a recent episode of the Hospitable Podcast powered by Omniboost, Shawn Walchef of Cali BBQ Media had an engaging conversation with Omniboost’s CEO Kees Zorge and COO Rob Napoli. The discussion delved into creating a podcast, the importance of frontline engagement, egoless leadership, and the power of storytelling in business.

Napoli, the COO of Omniboost and host of The Bear Necessities of Entrepreneurship Podcast, emphasized their dedication to optimizing the client experience through their technology. Napoli highlighted their proactive approach by visiting client locations to ensure their integrations are functioning seamlessly. That level of commitment ensures that their systems, often operating behind the scenes, truly simplify the clients’ workflows and enhance their productivity.

“We’re obsessed with it. That’s why I love getting to be out on location doing these things,” he explains. “We want to know is it making their life easier or more difficult? Because there’s tons of problems that could happen. And that, for us, is so important to be frontline.”

Zorge, the CEO, shared his philosophy on leadership and organizational culture. He strongly believes in the elimination of ego to maintain a unified mission across the company. Zorge’s vision is to preserve the company’s core essence of hospitality and unity, regardless of the company’s growth or changes, even considering potential public status in the future.

Zorge stated, “We’re a team, and whether you’re in the leadership team, whether you’ve got a “C” title or you’re the Chief Dusting Officer. It’s the same mission, it’s the same insurgency.” 

Walchef brought his perspective on the importance of storytelling in building authentic customer relationships. He highlighted the formula for a compelling keynote: finding a story with a lesson, learning it thoroughly, and repeating it effectively. Drawing parallels to how comedians perfect their craft, Walchef underscored the importance of iteration and precision in storytelling.

“Tell us a story. And in that story, there’s a lesson. And the better that you get… at telling the same story that has a good lesson, that becomes the story that your team shares. That’s the story that your customers share.” expresses Walchef

The conversation on the Hospitable podcast showcased how Omniboost’s commitment to client experience, leadership without ego, and the power of storytelling can drive business success and foster a cohesive, mission-driven company culture.

Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.
➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast
➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6
➤ Cali BBQ Content — https://content.calibbq.media

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About Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

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DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

Digital Hospitality doesn’t have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators. 

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