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From Teenage Busboy to Successful IHOP Franchisee | Digital Hospitality + R365

In This Episode

Interview Takeaways

After implementing Restaurant365, JHG Restaurant Group has:
  • Reduced bank reconciliation time from one week to one day
  • Improved scheduling using labor reports + forecasts
  • Built infrastructure that supports a growing footprint

Going from busboy at IHOP to owning four of the franchises is basically the definition of the American Dream.

After emigrating from Lebanon to the U.S., Walid Jamal and his brother Rabih got starting jobs at an IHOP in Michigan. Years later they were given the chance to jump into IHOP franchise ownership.

“It’s been positive. It’s been a great journey. IHOP is a great partner,” he said.

Walid Jamal is now president of JHG Restaurants. He’s also on the IHOP Technology Advisory Committee. 

“It’s something I’ve always been obsessed with, how to make things more efficient,” Walid Jamal said to Digital Hospitality host Shawn Walchef from the R365 booth at the 2024 National Restaurant Association Show

Implementing Restaurant365 at their four IHOPs in West Michigan was a big deal for JHG Restaurants. 

They began using Restaurant365 to bring their restaurant operations to the next level. The actionable insights the staff received via R365 helped their performance at all four IHOP locations.

“I’ve yet to have a year where I don’t feel like there’s something new that’s making us more efficient or some integration or feature that just makes lives better for the managers.”

Sponsored by Restaurant365

Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas. Try it out at

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About Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

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About Our Sponsors

DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

Digital Hospitality doesn’t have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators. 

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