Christian Mouysset Built Tenzo to Answer One Question: Where’s the Money?
The restaurants were busy. Customers were lining up, bringing their friends and buying into a fast-casual hummus concept that eventually grew to six locations. But when Christian Mouysset reviewed the numbers at the end of each month, he kept asking the same question. Where was the money? That frustration ultimately led Mouysset, a computer science […]
Showing Up Is 80% of Success — Laura Wilber Says Consistency Makes the Difference
Getting comfortable telling your story does not happen overnight. For Laura Wilber, it came from consistently showing up, raising her hand and getting involved. What started with listening to conversations during the Clubhouse days eventually led to becoming an active member of the Rising Tides community, leading conversations and speaking at industry events. “I believe […]
Rising Tides Live – Weekly Meetings That Actually Work
Shawn Walchef led this Rising Tides Live conversation focused on how to make weekly meetings more productive, where restaurant operators, entrepreneurs, and hospitality leaders shared what makes meetings worth having and what causes them to waste time. From setting clear agendas and keeping the right people in the room to using AI transcripts for accountability and ending with […]
Old Carolina Built 40% of Its Business Around Catering — Brian Bailey Says Trust Makes It Work
Most restaurant operators want catering to become a bigger part of their business. But when catering grows, restaurants have to figure out how to get more orders out the door without pulling employees away from the operation. For Old Carolina Barbecue Company, that challenge became increasingly important as catering grew to 40% of its business. […]
Restaurants Have Tech for Everything — Josh Sharkey Says Recipes Deserve Their Own Place
Restaurant technology continues to expand, giving operators tools to manage everything from labor and accounting to ordering and payments. According to Josh Sharkey, recipes deserve their own place within that technology ecosystem. As founder and CEO of meez, Sharkey has built the company around creating tools specifically for chefs and kitchens. Speaking with Shawn Walchef […]
Rising Tides Live: How Do You Measure Quality?
Shawn Walchef led this Rising Tides Live conversation focused on a question every business has to answer: How do you measure quality? Restaurant operators, entrepreneurs, and hospitality leaders shared how they define quality through consistency, customer expectations, value, relationships, and the overall experience. From asking customers what success looks like before the work begins to understanding how […]
Restaurant Training Can’t Be One And Done | Chat w/ Jordan Boesch
Restaurant training has traditionally depended on binders, paperwork, and experienced employees showing new hires how things are done. According to Jordan Boesch, that approach becomes a problem when restaurants start to grow. As CEO and co-founder of 7shifts, Boesch has helped build a platform used by approximately 55,000 restaurants. While 7shifts is best known for […]
Scaling a Restaurant Brand Without Rushing the Process
Tom Holt, founder and owner of Urbane Cafe, joins Shawn Walchef at CREATE io share how he has grown the fast-casual brand from one restaurant in 2003 to nearly 50 locations. Holt explains why learning the operation inside and out became critical before expanding and how reaching five locations forced him to build stronger training […]
Why Restaurant Brands Can’t Afford to Fall Behind on Technology
Chris Lybeer, chairman of the board at Onosys, joins Shawn Walchef at the Food On Demand Conference in Dallas to share why restaurant technology has reached a turning point. After nearly four decades in the industry, including leadership roles, Lybeer believes restaurants are adopting technology faster than ever as digital ordering becomes a larger part […]
Rising Tides Live – Your Modern CRM
Shawn Walchef led this Rising Tides Live conversation focused on what a modern CRM should look like, where restaurant operators, entrepreneurs, and hospitality leaders shared how they manage customer relationships across their phones, email, social media, and business systems. From bringing disconnected data together and using AI to build better workflows to personalizing communication and […]