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Rising Tides Live: The Restaurant Labor Playbook

In This Episode

Interview Takeaways

  • Why Operators Need to Build for the Frontline – Jordan emphasizes that restaurant technology should serve the people actually using it day to day. By listening to hourly employees and operators, 7shifts ensures their product is built to solve real-world problems, not just executive pain points.
  • How Scheduling Impacts Culture and Profitability – Smart scheduling isn’t just about compliance or cutting costs—it’s about showing your team you value their time. Jordan explains how transparency and flexibility in labor management tools can improve employee satisfaction and retention.
  • What Makes Restaurant Tech Actually Work – Success in restaurant tech comes from deep focus, user empathy, and industry-specific insight. 7shifts grew by staying obsessed with solving one core problem—labor management—while expanding features based on operator needs, not trends.

In this episode of Rising Tides Live, the conversation focuses on how restaurant operators can better manage their teams and labor costs in today’s challenging environment. Guest Jordan Boesch, CEO of 7shifts, joins host Shawn Walchef and the Rising Tides community to explore key lessons from The Restaurant Labor Playbook, a new guide created to help restaurants improve team productivity, retention, and profitability. Together, they discuss why building for the frontline matters, how scheduling impacts workplace culture, and what operators need to know about labor trends, compliance, and tech adoption. The group also dives into practical tools and mindsets for strengthening hospitality businesses through smarter labor management.

Listen to the replay of the latest room where the participants discussed community service and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

Every Wednesday and Friday at 10am PT, Shawn Walchef hosts the Rising Tides Live room streaming with Riverside on YouTube, LinkedIn, Facebook, and more. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

The Big Quote

Homework Assignent

Audit your current team scheduling process. Ask one frontline employee what would make it easier or more fair—and write down one change you can test this week.

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About Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

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