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Rising Tides Live: Pricing! What To Charge? When To Charge?

In This Episode

Interview Takeaways

  • Confidence matters more than discounting.
    When leaders are truly confident in their product and their offer, pricing conversations shift from fear to value. That confidence shows up in how you talk about your work, how you serve customers, and how you stand behind your price.
  • Better decisions start with real customer feedback.
    Guessing about pricing is risky. Asking customers directly, studying their behavior, and listening carefully gives you clearer insight into what they actually care about and how they experience value.
  • Value has to be clearly communicated.
    Great products can still be misunderstood. Sometimes the best move is not changing your price, but telling your story better so customers fully understand what they are paying for and why it is worth it.

Pricing took center stage on Rising Tides Live as Shawn Walchef and the community wrestled with one of the hardest questions in business: how much to charge, when to change it, and what customers are actually responding to. From secret-menu mozzarella sticks and buffet coupons to 20/20 value promotions and paid discovery calls, restaurateurs, creators, operators, and service providers traded candid stories about confidence, value, and fear. A clear theme emerged: price is emotional, but decisions should be informed by listening, data, and relationships. When leaders ask better questions, test boldly, and communicate value clearly, pricing stops feeling reactive and starts becoming a strategic tool for trust, loyalty, and growth.

Listen to the replay of the latest room where the participants discussed community service and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard.

Every Wednesday and Friday at 10am PT, Shawn Walchef hosts the Rising Tides Live room streaming with StreamYard on YouTube, LinkedIn, Facebook, and more. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

The Big Quote

Homework Assignment

his week, ask a few real customers how they feel about one item’s price, listen for patterns, and use what you learn to either clarify your value or test one small change.

Episode Links

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About Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

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