Shawn Walchef led this Rising Tides Live conversation focused on a question every business has to answer: How do you measure quality? Restaurant operators, entrepreneurs, and hospitality leaders shared how they define quality through consistency, customer expectations, value, relationships, and the overall experience. From asking customers what success looks like before the work begins to understanding how expectations can change from person to person, the group explored why quality can’t be defined by one standard. The group agreed that businesses need to understand what quality means to the people they serve, then build the consistency and relationships needed to deliver on those expectations.
Listen to the replay of the latest room where the participants discussed community service and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard.
Every Wednesday and Friday at 10am PT, Shawn Walchef hosts the Rising Tides Live room streaming with StreamYard on YouTube, LinkedIn, Facebook, and more. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.
