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Creating Brand Ambassadors with Rory Odell of Ike’s Love and Sandwiches

Rory Odell, Senior Vice President of Operations at Ike’s Love and Sandwiches (@ikessandwiches) understands technology has become a necessity for restaurants to generate revenue. Odell and the team at Ike’s Love and Sandwich prioritize reviewing metrics to better serve their clients. With hospitality highlighted as a critical factor to drive customer loyalty, he emphasizes the importance of creating an excellent experience for clients. Odell frequents industry events, like The Restaurant Transformation Tour put on by Restaurant365, and views them as a valuable resource to learn about new technologies and services that can further enhance the restaurant experience at Ike’s Love and Sandwiches.

Listen or watch Odell’s interview with Digital Hospitality Host Shawn Walchef of Cali BBQ Media and be sure to grab your tickets to the Restaurant365 Restaurant Tour 2023 coming to a city near you.


Interview Takeaways

“You Turn Them Off You Lose Revenue” – Technology is a restaurant necessity in this current climate. As Rory Odell and his team continue to build the digital hospitality at Ike’s Love and Sandwich, they prioritize reviewing the metrics as a way to better serve their clients. 

Hospitality is Why You Go To Restaurants – As a general rule, we gravitate to spaces and businesses where we feel welcomed and enjoy the experience. Knowing that, Rory Odell  makes an effort to ensure Ike’s provides the level of service that lends itself to converting customers to brand ambassadors. 

The Importance of Industry Events – Rory Odell knows it is important to learn about new technology and services that enhance the Ike’s Love and Sandwich experience, and industry events, like The Restaurant Transformation Tour, are the most efficient places to do so.

Cali BBQ Media

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

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