Throughout his illustrious career, Danny Meyer has learned that exceptional hospitality comes from a strong and supportive workplace culture.
“By bringing in the right people, training them effectively, and fostering a sense of connection, you’re not just fueling an uplifting culture — but empowering the team to deliver exceptional hospitality,” the founder of Union Square Hospitality Group wrote in the intro to a new industry report from 7shifts called “What Restaurant Employees Want.“
The 2024 report can be downloaded online and includes findings from listening to 1,500 active restaurant employees. “What Restaurant Employees Want” digs into what motivates workers and how to keep them happy and on staff.
You can access the free full report here.
7shifts is a scheduling, payroll, and employee retention app designed to improve performance for restaurants.
Founded in the back office of his father’s Quiznos sandwich shop in 2014, 7shifts was born out of CEO Jordan Boesch’s desire to create simple solutions for complex team management challenges.
WHAT RESTAURANT EMPLOYEES WANT TAKEAWAYS:
- Flexible hours are critical.
Flexibility is a consistent draw of working in the restaurant industry. 62% of employees said flexible hours are crucial for job satisfaction. Employees want the ability to balance their work with school, family, and their personal lives. - Camaraderie is important.
While financial incentives are important, the report found that camaraderie and a positive workplace culture hold just as much weight, if not slightly more. 58% of respondents mentioned that their coworkers and camaraderie make them more engaged at work. - Managers matter.
When employees quit, they move on from managers — not restaurants. The data shows that 45% of employees have left a job because of poor management or negative interactions with their supervisors. This highlights the critical role that good leadership plays in employee retention.
Check out the 30-plus-page report and see what insights you can apply to your business. Improving your restaurant’s culture is not just about solving problems. It’s about creating a deliberate, uplifting environment where your employees are excited to come to work.
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